We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click Below to Get Started:
What countries do you ship to? SDS Supply Corp. is pleased to offer international shipping thru our partner Bongo International. Bongo provides our international visitors with their own permanent US and EU forwarding address for only $5.00 USD. Customers can then use the US mailing address assigned to them from Bongo to check out on our website and other US websites. Your purchases are then shipped to your US address and consolidated by Bongo for international shipping. Consolidating purchases into one shipment can save you up to 82% off typical international shipping rates.
We currently offer shipping to 223 countries including Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahrain, Bangladesh, Barbados, Belgium, Belize, Bermuda, Bolivia, Brazil, Brunei, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Costa Rica, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Grenada, Guadeloupe, Guatemala, Guernsey (UK), Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Jamaica, Japan, Jersey (UK), Jordan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Maldives, Malta, Martinique, Mexico, Monaco, Montserrat, Nepal, Netherlands, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Reunion, Romania, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Suriname, Sweden, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom and more.
If you are shipping to CANADA please view our Canada shipping terms. The terms for Canada are different as we process and ship all orders for our Canadian customers direct from SDS Supply. We are also able to accept credit cards payments directly on our website for our Canada customers.
Can I view your website in other languages? Our website can be translated into other languages to help assist when browsing our products, reviewing our terms, and placing your order. Select a language below to translate our website to another language.
Translation Disclaimer: Translation of pages on SDSmarket.com is performed by Google Translate, a third party service which SDS Supply Corp. has no control over. The service provides automated computer translations that are only an approximation of the websites' original content. The translations should not be considered exact and only used as a rough guide. SDS Supply Corp. does not warrant the accuracy, reliability or timeliness of any information translated by this system and will not accept liability for loss incurred as a result. Some files, and other items cannot be translated including but not limited to graphical buttons, drop down menus, graphics, and photos. In addition, some applications and/or services may not work as expected when translated.
Payments
What payment options can I use to pay for my purchases? We only accept payments via PayPal or Payment thru Bongo International's Personal Shopper Service for international orders.
Please note that we do not accept non-US based credit cards unless it is processed through PayPal or you have registered with Bongo International and use their Personal Shopper Service. If you are not familiar with PayPal please click here to visit the PayPal site in your country.
What is the Personal Shopper Service? The Personal Shopping Services allow individuals abroad to purchase goods in the US if they run into challenges such as International Credit Card denial. Please register for an account with Bongo to add items to your Personal Shopper form for purchase.
To Pay Via PayPal:
1.) Register for US Mailing address thru Bongo International (There is a fee for this service thru Bongo International)
2.) Add the products you wish to purchase to your shopping cart
Important Note: The chipping cost displayed in our shopping cart is the cost to ship the item from our warehouse to your US Mailing Address. The customer would work with Bongo International for costs on shipping from their newly acquired US address to their final international destination
3.) Click on the "Proceed to Checkout" button a bottom of page
4.) Complete personal information and BE SURE to use the US mailing address assigned to you by Bongo International as shipping address
5.) Select "PayPal" as payment method
6.) Click "Place Order" button to place order and begin PayPal checkout
7.) Click PayPal logo to be transferred to PayPal's website and finish payment
To Use Bongo International Personal Shopper service:
1.) Register for US Mailing address thru Bongo International (There is a fee for this service thru Bongo International)
2.)Add your products to the shopping cart and click the button.
3.) A pop-up window will display to complete
4.) Click the personal Shopper link in the top of the pop-up window
5.) Login using your Bongo International username and password you created in step one
6.) Complete all fields of the Personal Shopper Service form - If you require any assistance filling out the form please email international@sdsmarket.com
7.) Submit the Shopper Service Form to Bongo International. Once they receive it and verify the order they will place the order directly on our website using a US credit card for payment. Bongo International will charge customer directly for the products, a small fee, landed shipping charges, and any other taxes, tariffs, or other charges.
Can I view and pay for products in my local currency? Our website does not convert pricing or shipping to other currencies. All prices shown are in $USD. We do offer a convenient conversion calculator to use to convert to other currencies.
To access the conversion calculator click the button on the shopping cart page and click the button
Can I use coupons, promotional codes, and special offers for International Orders? Unless otherwise specified, coupons, promotional codes, and special offers for our website SDSmarket.com do not apply to international orders.
Shipping costs, Custom duties and Taxes
How are the shipping costs determined? International shipping costs vary greatly and are determined by the shipping method, the weight of the items, the number of items in the cart and the shipping destination.
How are the duties (or custom tariffs), VAT and taxes calculated? The governments of the destination country determine the duties (or custom tariffs), VAT and taxes that should be charged for the products being imported into the country. These greatly vary by country, type of product being imported and where the product was manufactured.
Delivery
How can I track the status of my order? Please go to Bongo International Tracking. Enter the tracking number OR order number and your email address to get the latest status of your order.
What are the estimated delivery times? Delivery times vary by country. To see estimated delivery times for your country visit Bongo International Transit Times.
Products
Which products can be shipped internationally? Every country has different guidelines to determine which products should be restricted for export and/or import. To view a list of restricted items for a country visit Bongo International. Some examples of restricted items we are unable to ship are certain brands, flammable items, and some jewelry products.
Do you offer international voltages for electrical products? Unless otherwise specified on the product page, all the products requiring electricity for normal operations that we sell are designed for use with 120V, 60Hz. You may need to use an electrical adapter or converter to use them in other countries. The buyer is responsible for ensuring the item will work correctly and safely in their country. No refunds will be issued if an item is returned and found to be damaged due to incorrect voltage being used.
Do you offer manuals in other languages? Our product manuals and instructions may not be in your local language. Most of the manuals provided with our products will be an English version.
Are manufacturer warranties valid outside of the United States? All manufacturer guarantees and warranties are considered void outside the Unites States. Local service options by the product manufacturers may not be available for your product in your country. Once an item is shipped the warranty is considered void. No returns, refunds, or exchanges will be provided for items not working as manufacturer's warranty is void. No exceptions.
Returns, Cancellations and Customer service
How do I contact the international customer service team? If you have any questions regarding your order, please contact us by email at: international@sdsmarket.com. Your questions will usually be answered within 24 hours.
Can I cancel or change my order? Due to our commitment to processing orders as soon as possible for our international customers, there is only a short period of time in which you may cancel your already placed order. If your order has not yet been sent to our warehouse for fulfillment, you can cancel the entire order without incurring any charges. We are unable to cancel the order once it has been sent to the warehouse for fulfillment. To request a cancellation of your order, please provide us your order number by email international@sdsmarket.com. We are unable to make any changes to existing orders.
What if my product arrives damaged? Any item received with damage should be immediately reported to international@sdsmarket.com. We allow 2 days from date of confirmed delivery to notify us of the damage. After 2 days the buyer is responsible for the item and no refund or exchange will be issued. If physical damage is noticed during delivery the damage should be noted on the delivery receipt in the presence of the delivery service. A record of the delivery exception should be emailed to international@sdsmarket.com. SDS Supply Corp, will not ship a replacement unit unless customer places a new order and pays for the item in which case we will issue a refund of previous order once damaged item returned OR once damaged item is received back into our Plainfield, IL warehouse and verified.
Can I return a product? We are only able to accept a return if the product being returned is new & unused, was originally sold by SDS Supply Corp. and it is being returned within 30 days of the customer receiving the product. Customer is responsible for all return shipping costs to get product back to our Plainfield, IL USA warehouse. Unfortunately, we are unable to accept returns of products that are being returned after 30 days of the customer receiving the product. Some items are non-returnable and include small appliances, toilet seats, Mini Gadgets, and more.
How do I return a product? To initiate a return, please contact us by email at international@sdsmarket.com. We will provide you with instructions on how to ship your return, the cost of return shipping and the amount you will be refunded. We will create a RMA (Return Merchandise Authorization) and provide you the RMA number.
What charges are refunded when I return an item? If the item shipped was incorrect or damaged, we will refund the merchandise price, shipping charges, and the duties (or custom tariffs), VAT and/or taxes originally paid for the returning item.
If an item is being returned for any other reason, you will be required to incur the original shipping and return shipping costs. SDS Supply will only refund the merchandise price and the duties (or custom tariffs), VAT and/or taxes originally paid for the returning item. The refund will be in the same currency and using the same exchange rate as when the order was placed. Refund will not be issued until product being returned is: (1)inspected and determined to be new and unused and in original packaging, (2) serial numbers are verified (3)all accessories and manuals are included. Additional charges may be deducted from return if new packaging required, any accessories are missing or damaged, or any manuals are missing. Refunds will not be given if the item is determined to been used or has a different serial number then the original item shipped.
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When do I get a credit for my return? You will be credited for the products being returned when we receive and process the contents of the received parcel. The credit is made in the same currency & payment tender type used at the time of purchase. The credit will be for the amount agreed upon per the terms listed in the issued RGA for customer.
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