Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
SDS Supply Corp. accepts returns up to 30 days from date of product receipt. Original shipping and handling charges are not refundable.
All returns must be in new condition with original packaging material. Customer is responsible for the shipping costs and insurance of all return shipments.
All return shipments must be approved and inspected for any damage/missing parts before an exchange/return can be processed. No refund/credit will be issued for any damaged/lost return shipments. Customer should contact and file a claim with the shipping carrier for all damaged/lost return shipments. All damages during shipping or missing parts must be reported within three (3) calendar days from the date of delivery.
In order to process services/repairs/exchanges, customer will be required to provide customer information, SDS Supply Corp's invoice number and/or sales receipt number, date of purchase, proof of payment, and the nature of the problem.
All services/repairs/exchanges must be approved by customer service and a RMA (Return Merchandise Authorization) number will be issued upon approval. This RMA number is valid for fifteen (15) days of issuance and will be automatically voided after the fifteenth day. All returned merchandise must be accompanied with the RMA number on the outside packing box and received by SDS Supply Corp. before the RMA number expires. Customer agrees to be responsible for all inbound, outbound shipping and any handling charges for all services/repairs/exchanges.
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|