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|Pricing and Billing|
|Do I have to pay sales tax?|
|You only have to pay sales tax if you are located in Illinois. No sales tax is charged for any orders shipping outside of Illinois.
All products shipping to Illinois will be applied a 8.5% sales tax of sales amount according to Illinois State Tax Regulation. Unless customer provides SDS Supply Corp. with a valid and correct tax exemption certificate applicable to the product ship-to location prior to SDS Supply Corp's acceptance of the order, the customer is responsible for sales and all other taxes associated with the order. If applicable, a separate charge for taxes will be shown during checkout and on SDS Supply Corp's invoice and/or sales receipt.
|I have a question on my charges.|
|Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.|
|I need a copy of my receipt/invoice.|
|Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.|
|When will my credit/refund appear on my account?|
|If you return a product via an RMA and request a store credit it usually take 3-5 business days from the time we receive your item(s) for the credit to post to your account. Once posted you will be able to view your balance in your account section and apply the credit towards your next purchase.
If you returna product via an RMA an request a refund it usually takes 7-10 business days from the time we receive your item(s) for the refund to post to your credit card, PayPal or Google account. Refunds will be issued the same way as payment was received. For example, a credit card purchase will be refunded on the same credit card used to make payment.
Credits and Refunds are subject to verification of product receipt and must be returned with RMA. Once the product has been received back and has been verified to be in a saleable condition, complete in original packaging, unused, free from damage, and returned with all parts, manuals, and other materials a credit or refund will be issued.
|When will my credit card be charged?|
|Your credit card will be charged at the time of checkout. Grand Total will be charged for entire order at checkout regardless of backorders.|