Your satisfaction is guaranteed!
We offer a 30-day 100% Money Back Guarantee on all products*.
Shop from home with the comfort of knowing that your order is backed by a 100% Money Back Guarantee. This 30-Day Guarantee gives you plenty of time to check items for color, quality, and size. If for any reason you need to return or exchange an item, just contact our Customer Service department and you're done!
*Certain terms, conditions, and restrictions may apply please refer to our Returns Section in our Terms & Conditions for full details.
Money Back Guarantee does not apply to special order & non-cancellable products. These products are designated as "Special Order - Non-cancellable" on the product details page.
TERMS OF MONEY BACK GUARANTEE
All returns must be in new condition with original packaging material. Customer is responsible for the shipping costs and insurance of all return shipments.
All return shipments must be approved and inspected for any damage/missing parts before an exchange/return can be processed. No refund/credit will be issued for any damaged/lost return shipments. Customer should contact and file a claim with the shipping carrier for all damaged/lost return shipments. All damages during shipping or missing parts must be reported within three (3) calendar days from the date of delivery.
In order to process services/repairs/exchanges, customer will be required to provide customer information, SDS Supply Corp's invoice number and/or sales receipt number, date of purchase, proof of payment, and reason for return.
Merchandise must be returned in a saleable condition: complete in original packaging, unused, and free from damage. If the item is damaged, used, or not returned in the original box, including all parts, manuals, and other materials the item may be subject to additional fee's and or be refused and a credit will not be given.
UV Lamps and Bulbs are non-returnable as we cannot guarantee integrity of returns (ie: oils on lamp, damaged light)
Mag-Erad Water Heater Cleaner is non-returnable as we cannot guarantee integrity and safety of solution once out of our possession
Mini Gadgets Electronics including voice recorders, hiddens cameras, video cameras, GPS devices, are non-returnable (unless received defective)
Tools are not returnable. This includes crimpers, curb keys, torches, etc.
- SDS Supply Corp. does not accept any returns for purchases made through any other store or retailer.
- All returns made to SDS Supply Corp. must be accompanied by a Return Merchandise Authorization number, (RMA number), to receive proper credit. If a product is returned without an RMA number the return may be refused.
- Any package that is refused and returned by recipient before contacting SDS Supply Corp. is subject to a 15% restocking fee, and will be charged for the return shipping.
- SDS Supply Corp. accepts returns up to 30 days from date of product receipt. Any items returned after 30 days will be refused.
- SDS Supply Corp. does not pay for shipping when returning a product. For your protection when returning an item please use a method that is insured and can be tracked. If the product is damaged during shipment, SDS Supply Corp. is not responsible.
- It is the recipient's responsibility, when returning an item, to ensure it is packaged well, so that it will arrive in good condition. Any damages from the shipper will be the recipient's responsibility.
Shipping charges are not refundable. NO EXCEPTIONS!
Any orders that qualify for free shipping and are returned by the recipient will have the original shipping charges deducted from the total refund amount. NO EXCEPTIONS!
- Any items that qualify for free shipping and are refused by the recipient will have the shipping charged to the recipients account. This includes the cost of the outgoing shipping and return shipping. NO EXCEPTIONS!
In order to initiate a return or if you have any questions please email our customer service at firstname.lastname@example.org call 1-800-236-9029, a customer service representative will assist you.
- In some instances products are shipped defective from the manufacture. If this happens please contact us so we can work with you and find a solution. Please do not send the item back to us without informing us of the situation.